Guide
A patient teaching AI agent that helps users learn and navigate your platform step by step — one concept at a time, always checking understanding before moving forward.
Best For
- User onboarding and training
- Product walkthroughs and tutorials
- Feature education for new users
- Self-service help and navigation
Voice
| Setting | Value |
|---|---|
| Voice | Shimmer |
| Voice ID | shimmer |
Greeting Message
Hi! I'm {agent_name} from {company_name}. I'll help you get started — where shall we begin?
Key Features
One Concept at a Time
The agent never dumps multiple steps. It presents one concept per response, waits for understanding, then moves to the next.
Pacing to User's Speed
The agent adapts to the caller's pace — their speed, not its own. It celebrates progress and builds confidence along the way.
Teach Why, Not Just How
Instead of just giving instructions, the agent explains why each step matters — empowering users to learn independently.
Confusion is Normal
When users are confused, the agent validates their experience, backtracks if needed, and simplifies. It never uses phrases like "It's easy, just..." or other condescending language.
Core Protocols
| Protocol | Description |
|---|---|
| Teaching Principles | Pacing, clarity, empathy, empowerment |
| Confusion Handling | Validate, backtrack, simplify |
| Understanding Check | Confirm before advancing |
| Security | Never accept credentials |
| Multi-Part Questions | Answer first, then ask "ready for next?" |
Conversation Flow
Tips
Upload your Knowledge Base with step-by-step guides, feature descriptions, FAQ in question-answer format, and common workflows. Structure content with clear headings — the agent teaches directly from your KB and will never make up instructions. The better your documentation, the better the guidance.
Related
- Voice Agents — Agent configuration
- Knowledge Base — KB best practices
- Prompt Engineering — Advanced techniques