Video Tutorials
Learn HANC through step-by-step video guides.
Getting Started Series
Video tutorials to help you get up and running with HANC.
Choosing a Role and Creating Your First Agent
A four-minute walkthrough of the fastest way to launch a voice agent on HANC — browse the template library, pick the role that matches your use case, and create the agent from that template.
What you'll learn
- Where to find the Templates library in the dashboard
- The difference between Customer-Facing roles (Sales, Receptionist, Consultant, Support, Order Agent, Call Router, Reminder, Feedback, Collection, Lead Qualifier…) and Employee-Facing roles (Secretary, Recruiter, Onboarder, Coordinator, Controller, Internal Helpdesk, Data Collector, Approval, Procurement, Dispatcher…)
- Opening the Create Voice Assistant dialog and choosing between starting from a template and starting from scratch
- Watching the agent get provisioned with the template's prompt, knowledge base, and default settings
- The Setup Wizard you see right after deployment, plus the Dashboard, Model, Knowledge Base, Settings, Actions and Widgets tabs on the agent page
Who this is for: first-time users who want a live voice agent in under five minutes without writing any prompts.
HANC Studio
Advanced Mode: From a Description to a Working Graph
A full walkthrough of HANC Studio in Advanced mode — describe the business in plain words, watch the studio assemble the conversation graph, and check it with a test call before it ever answers a customer.
What you'll learn
- Describing an agent in plain language instead of writing a prompt
- How the studio turns that description into a conversation graph — nodes, branches, actions
- Filling the intake form, or dropping in a .docx questionnaire, a flowchart image, or Mermaid
- Attaching a knowledge base so the agent answers from your own documents
- Reading the build report: what was created, which endpoints still need real URLs
- Verifying the finished agent with a test call against a checklist
Who this is for: anyone who has outgrown a single long prompt and wants call logic they can see and edit.
More Topics
While we record more videos, the topics below are already covered in written form:
- Agent Configuration — see Voice Agents, Prompt Engineering, and Agent Settings for prompt, voice, language and call behaviour
- Knowledge Base — see Knowledge Base for uploading documents and structuring knowledge, and the Import guide
- Phone Numbers — see Phone Numbers for buying, assigning, and configuring inbound and outbound numbers
- Integrations — see Integrations for calendars, CRM, webhooks, MCP servers, and the API
- Analytics — see Analytics for call data, sentiment, and agent performance
Subscribe for Updates
Want to be notified when new videos are available? Contact us at support@hanc.ai.