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Billing & Subscriptions

Hanc.AI uses a credit-based billing system -- your subscription includes a monthly credit allocation, and all usage (calls, phone numbers, SMS, call forwarding) is deducted from your credit balance.

Subscription Plans​

Hanc.AI offers the following plans:

  • Free -- Get started at no cost with a one-time credit allocation. Ideal for testing the platform.
  • Starter -- For small businesses getting started with AI voice agents.
  • Pro -- For growing businesses that need lower per-minute rates and more credits.
  • Business -- For established businesses with high call volumes. Includes priority support and SLA guarantees.
  • Enterprise -- Custom pricing and features for large organizations. Includes dedicated account manager, white-label options, SSO/SAML, and custom integrations.
Pricing varies by market

Specific prices depend on your region and currency (USD or EUR are supported). Visit the pricing page on the Hanc.AI website or check Settings > Billing in the app for current pricing.

Annual Billing​

Save with annual billing compared to monthly. Annual plans are available for Starter, Pro, and Business tiers.

Credit System​

How Credits Work​

  1. Each plan includes a monthly credit allocation (called package_credits internally)
  2. All platform usage is deducted from your credit balance
  3. Credits roll over -- unused credits carry forward to the next month and never expire while your account is active
  4. When credits run low, you can top up manually or enable auto top-up

Credit Types​

The platform tracks usage across several credit categories:

  • Phone call credits -- Charged per minute for inbound and outbound phone calls
  • Web call credits -- Charged per minute for calls made through the website widget
  • Text message credits -- Charged for SMS messages sent as post-call actions
  • Call forwarding credits -- Charged when calls are forwarded to a human operator
  • Phone number credits -- Monthly cost for each active phone number

All credit usage is deducted from your main credit balance (package_credits).

Auto Top-Up​

Set up automatic credit top-up so your agents never go offline:

  1. Go to Settings > Billing
  2. Enable Auto Top-Up
  3. Set the top-up amount
  4. Credits are added automatically when your balance gets low

Plan Comparison​

FeatureFreeStarterProBusinessEnterprise
Agents1UnlimitedUnlimitedUnlimitedUnlimited
Agent TemplatesYesYesYesYesYes
Phone Numbers--YesYesYesIncluded
Website WidgetYesYesYesYesYes
SIP TrunkingYesYesYesYesYes
Inbound Calls--YesYesYesYes
Integrations
Calendar SyncYesYesYesYesYes
API AccessBasicFullFullFullCustom
Analytics & Support
Analytics DashboardYesYesYesYesYes
Call RecordingsYesYesYesYesYes
Sentiment AnalysisYesYesYesYesYes
Call SummaryYesYesYesYesYes
Email SupportYesYesYesYesYes
Priority Support----YesYesYes
SLA Guarantee------99.9%Custom
Dedicated Manager--------Yes
Advanced
Audit Logs------YesYes
White-Label--------Yes
SSO / SAML--------Yes
Custom AI Models--------Yes
GDPR CompliantYesYesYesYesYes
Free Plan

The Free plan includes a one-time credit allocation and allows you to create 1 voice agent. All core features are available, including SIP trunking and Google Calendar integration.

Paid Plans

All paid plans (Starter, Pro, Business, Enterprise) include unlimited voice agents. There is no cap on the number of agents you can create.

Managing Your Subscription​

Viewing Current Plan​

  1. Click your profile menu (top-right)
  2. Select "Settings"
  3. Go to "Billing" tab
  4. View current plan, credit balance, and usage

Upgrading Your Plan​

  1. Go to Settings > Billing
  2. Click "Change Plan" or "Upgrade"
  3. Select new plan
  4. Confirm payment details
  5. Upgrade takes effect immediately

What happens on upgrade:

  • New features available instantly
  • Prorated charges for remainder of billing period
  • Credit balance increases immediately

Downgrading Your Plan​

  1. Go to Settings > Billing
  2. Click "Change Plan"
  3. Select lower plan
  4. Confirm downgrade

What happens on downgrade:

  • Change takes effect at end of current billing period
  • Existing credits are preserved

Payment Methods​

Supported Payment Methods​

MethodAvailability
Credit/Debit CardsAll plans
Bank TransferEnterprise

Currencies​

The platform supports USD and EUR currencies. Your currency is determined by your Stripe billing configuration.

Adding/Updating Payment​

  1. Go to Settings > Billing
  2. Click "Update Payment Method"
  3. Enter new card details
  4. Save changes

Payment Security​

  • All payments processed securely via Stripe
  • Card details never stored on Hanc.AI servers
  • PCI DSS compliant

Billing Cycle​

Monthly Billing​

  • Billed on same date each month
  • Credits added at start of each period
  • Unused credits roll over

Annual Billing​

  • Pay for full year upfront
  • Discount compared to monthly billing
  • Credits allocated monthly within the annual term

Invoice Generation​

Invoices generated automatically:

  • At start of each billing period
  • When plan changes
  • For additional credit purchases

Usage & Tracking​

What Counts as Usage​

ResourceHow It's CountedBilling
Phone Call MinutesActual conversation timePer-minute from credits
Web Call MinutesActual conversation timePer-minute from credits (lower rate)
SMS MessagesPer message sentPer-message from credits
Call ForwardingPer forwarded callPer-event from credits
Phone NumbersNumber of active numbersMonthly per number from credits
AgentsFree: 1 agent. Paid: UnlimitedNo charge

Stripe Billing Portal​

You can manage your subscription, view invoices, and update payment methods through the Stripe billing portal, accessible from Settings > Billing.

Invoices & Receipts​

Viewing Invoices​

  1. Go to Settings > Billing
  2. Click "View Invoices" or "Invoice History"
  3. See list of all invoices
  4. Click to download PDF

Invoice Contents​

Each invoice includes:

  • Invoice number and date
  • Billing period
  • Plan charges
  • Credit usage details
  • Tax information
  • Payment method

Cancellation​

Canceling Subscription​

  1. Go to Settings > Billing
  2. Click "Cancel Subscription"
  3. Select reason (optional)
  4. Confirm cancellation

What Happens After Cancellation​

TimelineStatus
ImmediatelyCancellation confirmed
End of billing periodAccount downgraded to Free
30 days afterData retention period
90 days afterData may be deleted

Reactivating​

  • Can resubscribe anytime
  • Previous data available during retention period
  • Remaining credits are preserved

Enterprise Plans​

For organizations with high call volumes or specialized needs:

  • Custom credit allocations
  • Volume discounts on per-minute rates
  • Dedicated account manager
  • White-label options
  • SSO / SAML integration
  • Custom AI model configuration
  • Custom SLA
  • Audit logs

Contact Sales​

For enterprise inquiries:

FAQ​

What happens if I run out of credits?​

  • Active calls complete normally
  • New calls may be restricted
  • Top up credits, enable auto top-up, or upgrade your plan to continue

Do unused credits roll over?​

Yes. Unused credits carry over to the next billing period. They never expire while your account is active.

Can I change plans mid-cycle?​

Yes:

  • Upgrades take effect immediately (prorated)
  • Downgrades take effect at next billing cycle

Can I get a refund?​

  • 30-day money-back guarantee on first payment
  • Prorated refunds for annual plans (case by case)
  • Contact support for refund requests

Troubleshooting​

Payment failed​

Check:

  1. Card has sufficient funds
  2. Card not expired
  3. Bank not blocking international charges
  4. Correct billing address

Solution:

  • Update payment method
  • Try different card
  • Contact your bank

Can't access features​

Check:

  1. Plan includes feature
  2. Payment is current
  3. Credit balance not depleted

Solution:

  • Top up credits if needed
  • Upgrade plan if needed