Agency Features
The Agency plan is built for marketing agencies, consultancies, and service providers who manage voice agents on behalf of multiple clients. This page covers everything you need to know about Agency-specific capabilities.
Agency Plan Overview
The Agency plan gives you the tools to run a full voice-agent practice — managing multiple clients, workspaces, and billing from a single dashboard.
| Detail | Value |
|---|---|
| Monthly Price | €800/month |
| Billing Model | Credit-based (credits roll over month to month) |
| Web Call Rate | €0.10/min |
| Voice Agents | Unlimited |
| Knowledge Bases | Unlimited |
| Phone Numbers | Unlimited |
| Team Members | Unlimited |
| Workspaces | Multiple |
Unlike call-minute plans that reset each month, Agency credits carry forward. If you don't use your full €800 in credits one month, the remainder is available next month.
Who Is It For?
The Agency plan is designed for organizations that manage voice agents for others:
| Use Case | Example |
|---|---|
| Digital Marketing Agencies | Managing client campaigns with AI voice agents as a service offering |
| Business Consultancies | Deploying AI voice solutions across a client portfolio |
| Resellers & White-Label Partners | Offering Hanc.AI under your own brand |
| Multi-Brand Enterprises | Enterprises with multiple brands or departments needing isolated environments |
Sub-Accounts
Sub-accounts let you create a separate, isolated workspace for each of your clients. Each sub-account has its own agents, knowledge bases, phone numbers, call logs, and team members — completely invisible to other clients.
Sub-accounts are only available on the Agency plan. They are not available on Pro, Starter, or Free plans.
Key Concepts
| Concept | Description |
|---|---|
| Isolation | Each sub-account is fully isolated — clients cannot see each other's data |
| Centralized Management | Manage all sub-accounts from your single agency dashboard |
| Per-Client Billing | Track usage per sub-account for accurate client invoicing |
Managing Sub-Accounts
- Go to Agency in the sidebar
- Click the Customers tab
- Click Add Customer
- Enter customer details (name, contact information)
- Configure workspace settings for the new customer
Once created, the customer workspace appears in your Agency dashboard. You can switch into any customer workspace to manage their agents, knowledge bases, and settings.
Sub-Account Actions
| Action | How |
|---|---|
| View all customers | Agency → Customers |
| Switch to a customer workspace | Click the customer name in the list |
| Edit customer details | Click edit icon next to customer |
| Monitor customer usage | Agency → Customers → select customer → Usage |
Multi-Workspace Management
With multiple workspaces, you can organize your agency operations efficiently.
Switching Between Workspaces
- Use the workspace switcher in the top navigation to move between client workspaces
- Switch is instant — no need to log out and back in
- Each workspace retains its own state and settings
Overview Dashboard
The Agency dashboard provides a high-level view of all workspaces:
| Metric | Description |
|---|---|
| Active Agents | Total agents across all workspaces |
| Call Volume | Aggregate and per-workspace call minutes |
| Credit Usage | How credits are being consumed across clients |
| Workspace Status | Quick health check for each client workspace |
Centralized Billing
- One invoice covers all client workspaces
- Usage is broken down per workspace on the invoice
- Track per-client costs for accurate re-billing
Use per-workspace usage data to bill your clients accurately. Export usage reports from Agency → Usage for your accounting workflows.
Custom Domain
Configure a custom domain so your agency's help portal or documentation appears under your own brand.
Setup Steps
- Navigate to Agency → Custom Domain settings
- Enter your desired domain (e.g.,
help.youragency.com) - Point your DNS to the provided CNAME address
- SSL certificate is handled automatically — no manual configuration needed
| Step | Detail |
|---|---|
| DNS Configuration | Add a CNAME record pointing to the provided address |
| SSL | Provisioned automatically after DNS propagation |
| Propagation Time | Typically 15–60 minutes, up to 24 hours |
Additional custom domain features and branding options are being developed.
White-Label
White-label capabilities will allow you to fully rebrand the Hanc.AI platform — removing Hanc.AI branding and replacing it with your own.
Planned features include:
- Complete branding removal
- Custom logo and color scheme
- Themed dashboards for your clients
- Custom email templates
White-label features including custom branding, logo replacement, and themed dashboards will be available for Agency and Enterprise plans in an upcoming release.
Agency vs Other Plans
| Feature | Pro | Agency |
|---|---|---|
| Sub-Accounts | ✗ | ✓ |
| Multiple Workspaces | 1 | Multiple |
| Custom Domain | ✗ | ✓ |
| White-Label | ✗ | Coming Soon |
| Web Call Rate | €0.11/min | €0.10/min |
| Call Forwarding Rate | €0.06/min | €0.06/min |
| Priority Support | ✓ | ✓ |
| Monthly Credits | €250 | €800 |
| Agents | Unlimited | Unlimited |
| Team Members | 10 | Unlimited |
| Phone Numbers | 10 | Unlimited |
If you're on the Pro plan and starting to manage client work, upgrading to Agency gives you sub-accounts, multiple workspaces, lower web call rates, and unlimited team members and phone numbers.
Best Practices
Workspace Organization
- One workspace per client — keeps data isolated and usage tracking clean
- Descriptive naming — use the format
[Client Name] — [Project]for easy identification - Consistent structure — use the same agent and knowledge base naming conventions across workspaces
Team & Permissions
- Set up team members with appropriate roles in each workspace
- Give clients Member-level access to their own workspace if they need visibility
- Keep Owner and Admin roles for your agency staff
Credit Management
- Monitor usage per workspace regularly from the Agency dashboard
- Set internal budgets per client to avoid credit overruns
- Use rollover credits strategically — front-load setup work when usage is lower
Documentation
- Document client-specific configurations in each workspace
- Keep notes on custom agent behaviors or knowledge base decisions
- Maintain a runbook for common client onboarding steps
Troubleshooting
Can't see Agency menu
Check:
- Your account is on the Agency plan
- You have Owner or Admin role in the workspace
Solution:
- Verify your plan in Settings → Billing
- Contact the workspace Owner if you need elevated permissions
Sub-account not appearing
Check:
- Customer was created successfully
- Page has been refreshed
Solution:
- Go to Agency → Customers and verify the customer entry
- Try refreshing the page or logging out and back in
Custom domain not working
Check:
- DNS CNAME record is correctly configured
- Sufficient time has passed for DNS propagation (up to 24 hours)
Solution:
- Verify your DNS settings with your domain provider
- Check Agency → Custom Domain for status updates
- Contact support if the domain remains unverified after 24 hours
Related Topics
- Billing & Subscriptions — Plans, payments, and credit-based billing
- Team Management — Roles, permissions, and workspace collaboration
- Voice Agents — Creating and managing voice agents