Settings
The Settings tab controls how your voice agent sounds, behaves during calls, and processes calls afterward. Settings are organized into three sections: Voice, Call Settings, and Post-Call Analysis.
Voice Settings
Language
Set the primary language for the agent's greeting.
| Aspect | Description |
|---|---|
| Initial language | The agent greets callers in this language |
| Auto-switching | The agent automatically switches to the caller's language |
| Multi-language | The agent understands and responds in multiple languages |
The language setting primarily affects the greeting. Once the conversation begins, the agent adapts to whatever language the caller uses.
Voice Selection
Choose from a variety of voices with different characteristics:
- Gender — Male or female
- Tone — Professional, friendly, calm, energetic
- Style — Various accents and speaking styles
Choosing the Right Voice
| Business Type | Recommended Voice Style |
|---|---|
| Professional services | Calm, mature voice |
| Youth brands | Energetic, younger voice |
| Healthcare | Warm, reassuring voice |
| Tech support | Clear, patient voice |
| Sales | Confident, enthusiastic voice |
Preview voices before selecting — click on a voice name to hear a sample. Match the voice to your brand personality.
Call Settings
End Call After Silence
Automatically end the call if the caller stops speaking.
| Setting | Description | Range |
|---|---|---|
| Enable | Toggle silence detection on/off | — |
| Timeout | Seconds of silence before ending | 10–30 seconds |
When enabled, the agent will end the call after the specified silence duration. When disabled, the agent uses reminders instead.
Reminder System
When silence detection is disabled, the agent uses reminders to re-engage silent callers:
| Setting | Description | Range |
|---|---|---|
| Reminder Trigger | Seconds of silence before a reminder | 10–30 seconds |
| Max Reminders | How many reminders before ending the call | 1–10 |
The reminder system works as follows:
- Caller goes silent
- After Reminder Trigger seconds, the agent sends a reminder (e.g., "Are you still there?")
- If still silent, repeats up to Max Reminders times
- After all reminders, the agent ends the call politely
Either use End Call After Silence or Reminders — they are mutually exclusive. Silence detection ends the call immediately; reminders give the caller more chances to respond.
Call Recording
Enable or disable audio recording for calls handled by this agent.
| Setting | Description |
|---|---|
| Recording Enabled | Toggle on/off — when enabled, all calls are recorded |
When enabled:
- Full audio recordings are saved with each call log
- Access recordings from the Call Logs section
- Useful for quality assurance, training, and compliance
Check local laws regarding call recording consent. Many jurisdictions require you to inform callers that they are being recorded. Consider adding a notice in your agent's first message.
Sensitive Data
Opt-Out Sensitive Data Storage
Toggle whether sensitive data extracted during calls (such as personal information in retrieval variables) is stored after the call ends.
| Setting | Description |
|---|---|
| Opt-out sensitive data storage | When enabled, sensitive extracted data is not persisted after the call |
Use this for compliance with data protection regulations (GDPR, etc.) when handling personal or financial information.
Post-Call Analysis
Automatically analyze calls after they end.
Sentiment Analysis
Track the caller's emotional tone throughout the conversation.
| Sentiment | Description |
|---|---|
| Positive | Caller is satisfied, happy, or appreciative |
| Neutral | Normal conversation tone |
| Negative | Caller is frustrated, unhappy, or angry |
Enable this to:
- Monitor customer satisfaction trends
- Identify problematic call patterns
- Improve agent prompts based on sentiment data
- View sentiment in call logs
Call Summary
Automatically generate a summary of each call with key phrases and topics discussed.
When enabled, after each call you get:
- A concise summary of the conversation
- Key phrases and topics identified
- Action items mentioned during the call
View summaries in the Call Logs section.
Settings Impact on Plans
| Setting | Free | Starter | Pro | Agency |
|---|---|---|---|---|
| Language selection | All | All | All | All |
| Voice selection | All | All | All | All |
| Silence/Reminder settings | All | All | All | All |
| Call recording | All | All | All | All |
| Sensitive data opt-out | All | All | All | All |
| Sentiment analysis | All | All | All | All |
| Call summary | All | All | All | All |
All settings are available on all plans.
Related
- Voice Agents Overview
- Prompt Engineering — Write effective prompts
- Tools — Add capabilities to your agent