Settings
The Settings tab controls how your voice agent sounds and behaves. Settings are organized into sections: Voice Settings, Call Settings, Post-Call Analysis, and Widget Settings.
Voice Settings
Language
Set the primary language for the agent's greeting using the language dropdown.
| Aspect | Description |
|---|---|
| Initial language | The agent greets callers in this language |
| Auto-switching | The agent automatically switches to the caller's language |
| Multi-language | The agent understands and responds in multiple languages |
The language setting primarily affects the greeting. Once the conversation begins, the agent adapts to whatever language the caller uses.
STT Languages
Use the multi-select field to specify up to 4 languages for speech-to-text recognition (e.g., en-US, de-DE, ru-RU). This improves recognition accuracy for multilingual environments — for example, a German business that also serves English and Turkish speakers.
When set, only these languages are used for speech recognition. Leaving the field empty means the agent auto-detects based on the primary language.
Voice Selection
Click the Voice field to open a selection modal where you can browse and preview available voices. Voices differ by gender, tone, accent, and speaking style.
Voice Fine-Tuning
| Setting | Description | Range | Default |
|---|---|---|---|
| Volume | Adjust how loud the agent speaks (in dB) | -90 to +100 | 0 |
| Speed | Adjust how fast the agent speaks | -20 to +30 | 0 |
Choosing the Right Voice
| Business Type | Recommended Voice Style |
|---|---|
| Professional services | Calm, mature voice |
| Youth brands | Energetic, younger voice |
| Healthcare | Warm, reassuring voice |
| Tech support | Clear, patient voice |
| Sales | Confident, enthusiastic voice |
Preview voices before selecting — click on a voice name to hear a sample. Match the voice to your brand personality.
Call Settings
End Call After Silence
A toggle that controls how the agent handles caller silence. When turned on, the call ends automatically after a period of silence. Use the slider to set the silence duration.
| Setting | Description | Range | Default |
|---|---|---|---|
| Toggle | Enable or disable silence-based call ending | On / Off | Off |
| Timeout | Seconds of silence before ending the call | 10–30 seconds | 10s |
When silence mode is on, the Reminder settings below are disabled — the two modes are mutually exclusive.
Reminder System
When silence mode is off, the agent uses reminders to re-engage silent callers instead of ending the call.
| Setting | Description | Range | Default |
|---|---|---|---|
| Reminder Trigger | Seconds of silence before sending a reminder | 10–30 seconds | 30s |
| Reminder Max Count | How many reminders before ending the call | 1–10 | 3 |
The reminder system works as follows:
- Caller goes silent
- After Reminder Trigger seconds, the agent sends a reminder (e.g., "Are you still there?")
- If still silent, repeats up to Reminder Max Count times
- After all reminders, the agent ends the call politely
Either use End Call After Silence or Reminders — they are mutually exclusive. Silence detection ends the call immediately; reminders give the caller more chances to respond.
Recording Enabled
Toggle call recording on or off. When enabled, all calls handled by this agent are recorded.
| Setting | Description | Default |
|---|---|---|
| Recording Enabled | Toggle on/off — when enabled, all calls are recorded | Off |
When enabled:
- Full audio recordings are saved with each call log
- Access recordings from the Call Logs section
- Useful for quality assurance, training, and compliance
Check local laws regarding call recording consent. Many jurisdictions require you to inform callers that they are being recorded. Consider adding a notice in your agent's first message.
Post-Call Analysis
Automatically analyze calls after they end.
Sentiment Analysis
Toggle to track the caller's emotional tone throughout the conversation.
| Sentiment | Description |
|---|---|
| Positive | Caller is satisfied, happy, or appreciative |
| Neutral | Normal conversation tone |
| Negative | Caller is frustrated, unhappy, or angry |
Enable this to:
- Monitor customer satisfaction trends
- Identify problematic call patterns
- Improve agent prompts based on sentiment data
- View sentiment in call logs
Call Summary
Toggle to automatically generate a summary of each call with key phrases and topics discussed.
When enabled, after each call you get:
- A concise summary of the conversation
- Key phrases and topics identified
- Action items mentioned during the call
View summaries in the Call Logs section.
Widget Settings
Widget appearance and behavior can also be configured from the Settings tab. These settings are applied to all widget types for the agent.
| Setting | Description | Default | Limits |
|---|---|---|---|
| terms_enabled | Enable terms and conditions modal before call | false | — |
| terms_content | Markdown-formatted consent text shown to users | "" | Max 5,000 characters |
| terms_url | Link to your full Terms & Conditions page | "" | Max 500 characters |
| privacy_url | Link to your Privacy Policy page | "" | Max 500 characters |
| allow_all_domains | Allow widget to be embedded on all domains | true | — |
| allowed_domains | List of domains allowed for widget embedding | [] | Max 50 domains |
| theme | Widget color theme | "tangerine" | 11 themes available |
See Website Widgets for full widget configuration and embed code details.
Data Retrieval Field Types
When defining retrieval variables in the Actions tab, each field has a type:
| Type | Use Case | Example |
|---|---|---|
| text | Names, emails, addresses, notes | Customer name, email address |
| number | Quantities, budgets, IDs | Order quantity, budget amount |
| boolean | Yes/no responses | Interested in demo? Existing customer? |
| selector | Choice from predefined options | Preferred plan (Basic/Pro/Enterprise) |
Settings Impact on Plans
| Setting | Free | Starter | Pro | Business | Enterprise |
|---|---|---|---|---|---|
| Language selection | ✓ | ✓ | ✓ | ✓ | ✓ |
| Voice selection | ✓ | ✓ | ✓ | ✓ | ✓ |
| Silence/Reminder settings | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call recording | ✓ | ✓ | ✓ | ✓ | ✓ |
| Sentiment analysis | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call summary | ✓ | ✓ | ✓ | ✓ | ✓ |
All settings are available on all plans.
Related
- Voice Agents Overview
- Prompt Engineering — Write effective prompts
- Actions & Tools — Tools, actions, and retrieval variables
- Website Widgets — Embed widgets on your website