Send a WhatsApp message after the call
Follow up on WhatsApp with an approved template — a confirmation, a reminder, a link.
Send WhatsApp follows up on WhatsApp once the call has ended. Messages that start a conversation use approved templates — WhatsApp requires it — and you fill the template's blanks with data from the call.
€0.06 per message, the same in every country. Writing first, or after 24 hours of silence, opens a conversation and needs a template — see How usage is priced.
Set it up
- Add the action
Open the agent → Actions → Add Tool → Post call → Send WhatsApp.
- Pick an approved template
Template SID (Optional) lists the templates approved for sending right now, with their language and text — pick one. A new template is added by support; once WhatsApp approves it, it appears in the list.
- Fill the template's blanks
Under Template Variables, map each blank (
{{1}},{{2}}, …) to call data or fixed text:Call data What it holds {{call_from}}/{{call_to}}The number that called / was called {{call_date}}/{{call_time}}When the call started, in the agent's timezone {{call_summary}}The summary {{call_sentiment}}The caller's mood {{call_task_achieved}}Whether the call reached its goal {{call_transcription}}The full transcript - Say when and to whom
General Condition — e.g. if an appointment was confirmed (empty: after every call). Direct Recipients always receive it; Conditioned Recipients by condition.
Use cases
- Confirm the appointment the agent booked, with date and time.
- Send the caller the link they asked for.
- Remind about documents to bring.