Actions
Send an SMS after the call
Text the caller a confirmation or your team an alert once the call ends.
Send SMS goes out once the call has ended: a confirmation to the caller, an alert to the technician on duty, a reminder of what was agreed.
Paid plans
SMS needs a paid plan — not in the free trial. An SMS is charged per segment plus the destination charge — see How usage is priced.
Set it up
- Add the action
Open the agent → Actions → Add Tool → Post call → Send SMS.
- Write the message
Field What to enter Name e.g. Appointment confirmation Sender Name The name shown as the sender, e.g. AcmeCorp Message The text; Add Variables inserts call data — the same variables as in an email - Say when to send it
General Condition — e.g. if an appointment was confirmed and the caller agreed to get messages. Empty: after every call.
- Choose the recipients
Direct Recipients always receive it. Under Conditioned Recipients, add a condition and a number per row.
Shorter is cheaper
A segment holds 160 Latin characters, or 70 in Cyrillic, Greek or Chinese — one emoji switches the whole message to 70.
Use cases
- Confirm an appointment to the caller.
- Send information the caller asked for — an address, opening hours.
- Alert your team — if the caller reports an emergency → the technician on duty.