Call back later
The agent ends the call, does the work in the background and calls back with the result.
Some requests take longer than a caller wants to wait: "go through this email and its attachments and call me back when you're done", or simply "call me at 3 pm". With Call back later the agent confirms, ends the call, does the work in the background and calls back with the result.
Call back later needs a paid plan — not in the free trial — and a number that can place calls: the callback comes from the agent's outbound number, and through a HANC number its carrier is paid from the extra balance.
Set it up
- Add the tool
Open the agent → Actions → Add Tool → Call & messages → Call back later.
- Fill in the settings
Setting What it does Range Default Tool Name The tool's name — Call back later When to offer a callback (optional) A hint for the agent, e.g. offer a callback when an email or document needs checking — — Latest callback, hours ahead How far ahead the caller may book the callback 1–168 hours 24 Dial attempts How many times to call back if nobody answers; 1 = call once 1–5 3 Minutes between attempts The pause before the next attempt 1–120 10 Callback number Who to call back when the conversation has no phone number — a call from the website widget. Empty: no callbacks from the web — — Owner email Where the agent may send the result when the owner asks for it — — - Give the agent something to work with
In the background the agent uses the tools you gave it — mail, calendar, Drive and the rest. Without them it can only call back at the agreed time.
Who gets the callback
- On a phone call the agent calls back the number that called.
- On a web call there is no such number: the agent calls the fixed Callback number — yours — or offers no callback when the field is empty.
What the agent may do in the background
It can read mail and prepare reply drafts, but it sends nothing except a summary to the fixed Owner email. A draft goes out only after a clear "yes" from the caller during the callback.
- At most 2 callbacks per call.
- Follow the callbacks under Triggers → Recent runs.
Use cases
- "Read this email and call me back" — the owner calls their own assistant agent, the agent goes through the mail and calls back with a summary and a draft reply.
- "Call me at 3 pm" — the agent books the callback and calls back on time.
- A web visitor asks for a call — with a Callback number set, the request reaches you as a phone call.
Common problems
| Problem | What to check |
|---|---|
| No callback arrives | The agent's number must be able to call out; check Triggers → Recent runs for the attempt and its result |
| The agent never offers it | Add a hint in When to offer a callback |
| Web callers get no callback | Fill in the Callback number |