October 2026
What changed in HANC in October 2026.
4.0 — Meet Marcus, Live Call Monitoring, Campaigns Up Front & More Ways to Build
October 21, 2026 · New Feature · Improvement
Meet Marcus, Your Assistant in the App
Marcus is a built-in assistant that helps you right where you work. Ask how something works and he answers from our guides; ask about your own account — “how many minutes did I use?”, “why didn't that call connect?” — and he looks it up for you. He can even make changes for you: edit an agent, adjust a workflow or translate it, and show you exactly what he'll change before it's applied. Marcus comes with your plan, with a set number of messages a day.
Watch — and Step Into — Live Calls
See your calls as they happen. A new Live calls screen shows conversations in progress — you can listen in, whisper a hint to the agent, take the call over yourself, or end it, all without the caller missing a beat. Available on the Business plan.
Campaigns, Front and Center
Campaigns now live in the main menu, out of the CRM, so your outbound work is one click away. The campaign call log shows every result — not just the first page — and you can export the whole list, now with a reason next to each call that didn't connect. The whole workspace got a refresh too: cleaner agent and campaign pages, a full-screen workflow canvas, a tidier menu and a new language picker, plus a “What's new” page so you never miss an update.
More Ways to Build — and What They Cost
When you create an agent you now choose how to start: a single prompt, a step-by-step workflow, or HANC Studio — describe your business in a chat and it builds the whole agent for you, now in your own language. Studio builds an agent for €5, and later tweaks start at €0.50 a change. Prefer we do it? Request a done-for-you setup and our team builds it for you — packages from €960. A new Integrations directory lets you browse and connect your tools by category.
Smarter, More Reliable Calls
Your agent now knows the time in its own timezone and will never offer an appointment slot that has already passed. First replies feel quicker, and agents can be set to never hang up first (through the API). Anything your agent sends after a call — an API request, an email, an SMS — now keeps trying until it's delivered, shows you every attempt, and can be re-sent in one click.
Simpler Billing and Built-in Help
Invoices are now company-ready — your full name or company, address and the language you choose — and an extra parallel-call line is now just €8 a month. Need a hand? You can now open a support ticket right inside the app and follow it through to an answer.