Skip to main content
Release notes

May 2026

What changed in HANC in May 2026.

2.5 — Visual Workflow Builder & White-Label​

May 28, 2026 · New Feature · Improvement · Fix

Visual Workflow Builder​

Design the whole call as a visual flow. Drag steps onto a canvas — ask a question, branch on what the caller says, run a tool, hand off to a sub-agent or a human, end the call — and your agent follows exactly the path you drew. Let the AI pick the branch from intent, or pin strict value-based rules where you need certainty. Save any flow as a reusable template.

White-Label for Agencies​

Run the whole platform under your own brand: custom domain, logo, favicon, colours, browser title and social preview. Lock your white-label site behind an invite code, and let customers sign up, reset passwords and verify email entirely on your domain.

Sign in with Microsoft​

You can now sign up and log in with your Microsoft / Outlook account, alongside Google and email.

Instant Agent Transfer​

Hand a call from one agent to another mid-conversation with no awkward pause — the next agent picks up instantly with full context.

Billing — VAT & Clean Cancellations​

Invoices now show VAT correctly, and cancelling a subscription is handled cleanly — whether you cancel immediately or at the end of your billing period.

Bring Your Own SIP — Advanced​

Connect your own SIP trunk with advanced, vendor-neutral settings for full control over your telephony.

2.4 — LIVE Actions, Activity Inbox & Calendar Polish​

May 21, 2026 · New Feature · Improvement · Fix

Mid-Call SMS & Email (LIVE Actions)​

Two new tools — Send SMS live and Send Email live — fire during the conversation, not just after hangup. The agent collects the recipient mid-call, sends the message, and confirms it verbally — all in the same call flow. Each send is logged to the contact's CRM timeline with the body preview and subject. A 3-sends-per-channel-per-call cap and refusal matrix (invalid email/phone, body over 160 chars) protect against runaway use.

Smart Form-to-Channel Chaining​

On web calls, when a caller submits the contact form with only an email, the agent automatically fires only Send Email live (not SMS). With only a phone — only Send SMS live. No more "I'll send it via both" confusion when the caller asked for one channel.

Activity Inbox — One Feed, Every Action​

The CRM Inbox is now dual-tab: Needs attention (existing) + Activity (new). The Activity tab merges every customer touch — SMS sent, email sent, deal stage moved, calendar booking, contact created, note added, task completed, completed call — sorted by time with body previews. A red badge on the sidebar and tabs shows the unread count; opening the Activity tab marks all current items as seen.

Calendar — Timezone, Dedup, Customer Contact​

Three calendar bugs fixed together:

  • Timezone: a 1 PM Vienna booking now correctly lands at 13:00 Europe/Vienna (was 15:00 when the agent's timezone wasn't explicitly set — the agent was interpreting "1 PM" as UTC)

  • Slot dedup: a caller from a second number requesting the same 1 PM slot no longer creates a duplicate event — the system detects the existing Hanc booking and re-attaches

  • Customer contact: email and phone are now merged into the event description and attendee list (Google + Outlook), so you can see who booked the slot at a glance

Voice Picker Redesign + Regional German Voices​

The voice picker has a new layout with photoreal avatars and is grouped by accent. New regional German voices for de-AT and de-CH ship alongside full onboarding flows for those markets.

Fixes​

  • Phone calls no longer hear silence on the first turn when the agent has a contact form configured — the form tool is now web-only

  • Subscription cancellation handled cleanly from both immediate-cancel and end-of-period paths

  • Marketing forms now require a phone number

2.3 — Call-Me-Back Widget, External Tools & Call Duration Caps​

May 18, 2026 · New Feature · Improvement · Fix

Call-Me-Back Widget​

Visitors on your website can now leave their phone number and the agent calls them back within seconds. Drop a single line of code (<hanc-ai-callback agent-id="…"></hanc-ai-callback>) and a floating pill appears in the corner. The widget speaks 14 languages, validates phone numbers per country, shows queue position + ETA, and gracefully handles retries.

Widget — Configurable Retry & Per-Page Lock​

Configurable from the dashboard: enable/disable, retry attempts (1–5), and retry interval (1–30 min). The post-submit view is locked per page-load so reloading and resubmitting silently re-attaches to the existing request — never triggers a duplicate dial. A live preview in the agent settings updates as you tweak theme, locale, and retry rules — no save needed.

Connect Any External Tool (MCP Servers)​

You can now register Model Context Protocol servers as agent tools. Set up your own MCP server (or any third-party server), connect it under Integrations → MCP servers (URL + optional bearer token), and your agents can call its tools mid-conversation. Tokens are encrypted at rest, SSRF-protected, and isolated per workspace.

Per-Agent Max Call Duration​

Set a hard cap on call length (1–15 minutes) per agent. The cap applies across every call type: web, inbound, outbound, and the callback widget. Useful for cost control on accidental long calls or as a safety net for agents that shouldn't keep callers indefinitely.

Callback Concurrency × 10​

The callback queue now drains up to 10 calls in parallel per agent (was 1). High-traffic landing pages can collect 10 callbacks simultaneously without back-pressure.

Word Document Wizard — With Explainer​

The Download profile option in the template wizard now ships with a clear explainer in 14 languages: what the Word file contains, how to fill it offline, and how to upload it back.

Dashboard Charts — Trend Line Back​

The Daily Usage chart now displays a proper orange trend line connecting the data points (was just floating dots on sparse data). Same fix applies to Spending and Usage charts.

Fixes​

  • Widget locale picker moved under the Callback widget section (it only applies to the callback widget, not the inline call widgets)

  • Callback country coverage tuned for EU, DACH, US/CA, and UK — with per-country national-format hints in the phone input

  • Friendly error messages for every callback failure mode: rate-limit, queue full, callback disabled, no outbound number, plan required

  • Speech recognition correctly handles agents that ship bare-language codes (would silently fall back to single-language detection before)

2.2 — Faster Platform, Smarter Templates & 20-Locale Catalog​

May 11, 2026 · New Feature · Improvement · Fix

Templates — Cascading Language & Region Picker​

Pick a role, then language, then region — the picker now cascades naturally with flag icons throughout. Each agent template is available in 20 languages with region-specific voices (e.g. de-AT vs de-CH). The Templates page now loads in under a second, even with the full catalog.

Voice Agents List — Built for Scale​

The Voice Agents, Knowledge Base, and Templates pages now load in seconds, even on accounts with hundreds of agents. Previously these pages could take 30+ seconds; now they're routinely under 5.

Region-Aware Localization at Call-Start​

Agents deployed to a region (de-AT, de-CH, en-GB, …) now automatically use that market's TTS conventions, banking codes, address formats, and currency reading rules. Localization is applied at call-start, so updating a market's overlay propagates to every agent in that market without redeploys.

CRM — Auto-Advance to Qualified on Buying Intent​

The voice agent detects buying intent during a call ("Want to talk pricing?", "Send me a quote") and auto-advances the linked deal to Qualified. Gated per-pipeline by your LLM-permission toggle, so it only fires on pipelines you've opted in to.

Memory & Transcript Translation — Live​

The "Translate to {your locale}" button on Customer Memory is now active (was disabled in v2.1). One click translates the memory summary into your chosen language. Same for call transcripts — every turn translates in a single click instead of one-by-one.

Free Plan — Clear Boundaries​

Free accounts are limited to one active agent. The cap is enforced consistently at every entry point — Create Agent, Duplicate, Deploy from Template — same upgrade modal everywhere. Cancelled-but-still-paid users keep their full quota until the plan actually expires.

Region-Specific Domains — /at and /ch​

Visiting /at or /ch now correctly routes to German content across role pages, business cases, and the navbar mega-menu. Footer links, role grids, and templates use the German slugs (no more 404s).

Fixes​

  • Language pickers now show human-readable names with flag icons (was raw "EN", "DE", "RU" codes)

  • Wizard sections render in the site UI language, not the agent's deploy language (no more Spanish leaking into English UI)

  • Setup Checklist section labels match the UI language across deploys

  • Bare-language codes ("en", "de") and BCP-47 codes ("en-US", "de-DE") now interoperate correctly across the platform

  • HANC trademark notice added to the website footer

On this page