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Release notes

April 2026

What changed in HANC in April 2026.

2.1 — Pre-Call Actions & Live Memory​

April 29, 2026 · New Feature · Improvement · Fix

Pre-Fetch Actions Are Now First-Class​

The "run before the call starts" flow now has its own dedicated section in the Add Action menu — alongside Live Call and Post Call. The Pre-Fetch modal pre-populates a {phone} query parameter so you have a working starting point. The fetched response is injected into the agent's context as a structured block so the LLM can reference it naturally.

Voice Agents Drive the CRM​

Agents can now create a contact automatically on every call (independent of post-call analysis) and update deal stages mid-conversation. Deal-stage updates are gated per pipeline — toggle the LLM permission on each pipeline you want the agent to manage. Web calls where the phone is dictated by the caller cannot trigger contact overwrites; only carrier-verified phones do.

Customer Memory — Now Actually Live​

Fixed: customer memory was silently inactive for every agent on the platform. Memory now populates within seconds of a call ending, the Memory tab loads on the first render (no more empty-then-tab-switch trick), and "Last call" timestamps refresh in real time without page reload.

Calls Tab — Full Transcript In-Place​

Click any call row on a contact card and a side panel opens with the complete transcript, summary, sentiment, cost breakdown, and audio player — same UX as the Dashboard. On mobile the panel slides in as a bottom drawer.

SIP Trunk Compliance Showcase​

For workspaces that haven't been outbound-compliance-approved, "Connect SIP trunk" now opens a provider showcase with all carriers, a compliance prompt, and a Contact-Support button — same gating model as outbound campaigns.

Memory Translation (Coming Soon)​

A Translate to {your locale} button now appears under the customer-memory summary, currently disabled with a tooltip — un-gate ships in v2.2. The backend endpoint is live; the UI wire-through is next.

Fixes​

  • Phone number purchase — newly bought numbers now appear in the list immediately, no page refresh needed. Real backend errors surface to the UI instead of being masked behind a generic message.

  • Inbox — anonymous missed-call rows (no phone number) render as non-clickable instead of dumping you into a dead route.

  • Test API Configuration — any HTTP response (incl. 4xx/5xx with a structured body) now counts as a successful test; only network failures error.

2.0 — Built-in CRM, HubSpot Integration & DACH SIP Carriers​

April 28, 2026 · New Feature · Improvement

Built-in CRM — Manage Customers Without Leaving Hanc​

A full CRM is now part of the platform. Contacts auto-populate from every call and SMS conversation. Drag deals across pipeline stages on a Kanban board, with smart hints for stale, closing-soon, and high-value opportunities. The new Inbox aggregates SMS, missed calls, failed actions, and overdue tasks in one place. SMS threads, unified calendar (Google + Outlook), tasks, notes, and reports with CSV export — everything you need to run sales and support without an external CRM.

HubSpot Integration​

Connect HubSpot in two clicks and your voice agents gain access to contacts, deals, and companies during a live call. Agents can look up customer history, create new contacts, update deal stages, and trigger workflows in real time. Lead scoring runs automatically after every call and writes the score back to the HubSpot contact.

4 New SIP Trunk Carriers (DACH Region)​

Bring your existing telephony provider on board: sipgate (full API integration with automatic number discovery), Placetel, TENIOS, and easybell. The Connect SIP wizard now shows a branded provider picker — pick your carrier visually and follow per-portal setup instructions.

Three New Languages: Hungarian, Ukrainian, Turkish​

The platform UI now supports Magyar, Українська, and Türkçe — bringing total locale coverage to 14. Switch from the language picker in the top bar; your preference syncs across devices.

Smarter, Faster Voice Engine​

Upgraded the underlying language model — agents now respond faster, follow complex instructions more reliably, and handle multi-step requests with greater precision. The improvement is most noticeable on long calls and tool-heavy conversations.

Pre-Fetch External Data Before the Call Starts​

Configure an API tool to fetch customer data before the agent's greeting. By the time the conversation begins, the agent already knows the caller's name, status, account info — anything your API returns. Removes the awkward mid-call "let me look that up" pause.

Polish​

BETA badge next to the new CRM mode switcher; orange active highlight on the top-bar tabs. Prompt editor no longer accumulates backslashes when you toggle between Visual and Markdown views — and old corrupted prompts now render cleanly on first load.

1.9 — Voice Quality & Expanded Language Support​

April 19, 2026 · Improvement

Smoother, More Natural Voice Conversations​

A focused pass on voice quality. Agents now understand when you're actually done speaking — no more cutting you off mid-thought when you pause to think. They ignore backchannels like "mhm" or "okay" instead of stopping to respond, and start preparing their reply before you finish, so answers feel noticeably faster and more natural.

Expanded Language Support​

The platform now sounds native in more languages out of the box. Agents automatically pick up the caller's language — English, German, Russian, Spanish, French, Italian, and more — no configuration needed.

Cleaner Voice Catalog​

The voice library was tuned and trimmed — every voice now delivers consistent, premium quality across all supported languages. Non-working voices were removed and remapped to their best-matching premium equivalents.

Other Improvements​

  • Per-agent silence and interruption sensitivity — fine-tune the conversational rhythm

  • Speech rate slider properly constrained to safe range

  • Outbound dispatch reliability improvements

1.8 — Phone Verification, Email Gate & Onboarding Tour​

April 12, 2026 · New Feature · Improvement

Phone-First Registration​

Signing up now starts with your phone number. You get an SMS code to verify instantly, and if you're on a landline or SMS doesn't arrive, a voice call fallback kicks in automatically. Faster onboarding with fewer dead-ends.

Email Verification Gate​

To keep your workspace secure, creating and managing voice agents now requires a verified email. A clear banner walks you through the one-click verification, and existing accounts can verify at any time without losing their setup.

Onboarding Tour​

New users get a guided walkthrough the first time they land in the dashboard — showing you how to create your first agent, configure the prompt, and connect a knowledge base. Tours remember your progress, so you can skip and return anytime.

Default Data Collection​

Every new agent starts with Email and Phone retrieval variables enabled out of the box. No more digging through settings — the form fields show up in the widget automatically, ready to collect leads.

Agent Full Preview​

A new Full Preview button in the agent header opens everything at a glance — the complete system prompt, begin message, and all knowledge base files. Copy any section with one click.

Prompt Editor Polish​

Switching between Visual and Markdown modes no longer resets the wizard or escapes your variable placeholders. Edit freely in whichever style you prefer, your work stays intact.

Outbound Campaigns Preview​

Users without outbound access now see an interactive campaign showcase — three tabs walk you through campaign setup, contact management, and call scheduling with real screenshots. Want access? One click contacts our team.

UI Updates​

  • Sidebar section renamed from "Templates" to "Template Roles"

  • Language selector now visible on authentication pages

  • Input fields refreshed with a cleaner transparent background

  • Unified navigation icon weights for a more consistent look

Website​

  • Phone OTP in the Create Agent wizard — matches the new app flow

  • US phone numbers (+1) now supported for outbound demos

1.7 — Outbound Campaigns, Agent Transfer & Data Collection Forms​

April 10, 2026 · New Feature · Improvement · Fix

Outbound Campaigns​

Launch automated calling campaigns from the platform. Upload contact lists via CSV, assign an agent and phone number, and start calling — the system handles dialing, retries, and progress tracking automatically. Real-time status updates show completed, failed, and pending contacts. Outbound requires activation — contact support to enable it for your account.

Agent-to-Agent Transfer​

Agents can now transfer calls to other agents mid-conversation. Configure transfer targets in the Actions tab — when a caller needs a different specialist, the agent hands off seamlessly without dropping the call. The new agent receives full conversation context.

Data Collection Forms​

Collect structured data during calls with visual form overlays. Configure retrieval variables (text, email, phone, number, selector) in the Actions tab — during the call, the agent sends a form to the caller's device. Responses are captured and available in call analytics. Each field can be toggled to appear in the form or be collected by voice only.

Outlook Calendar Integration​

Connect Microsoft Outlook Calendar alongside Google Calendar. Agents can check availability and book appointments directly during calls. Full OAuth flow with automatic token refresh.

Email Notifications​

Automated email alerts for key account events — low credits warning, payment failures, subscription changes, and phone number renewals. Branded HTML templates.

Agent Duplication​

Duplicate any agent with a single click — copies all configuration including LLM settings, knowledge bases, tools, actions, retrieval variables, and template role. The duplicate is fully independent.

Conversation Memory​

Agents now remember returning callers. Facts extracted from previous calls are injected into the agent's context, enabling personalized follow-ups without the caller repeating themselves.

Website Updates​

  • New blog — 15 articles covering voice AI comparisons, industry guides, and tutorials

  • Platform showcase — interactive dashboard preview on the homepage

  • Affiliate showcase — partner dashboard preview with tier information

  • SEO improvements — cleaned sitemap, structured data fixes, new content

1.6 — Templates, Business Cases & Referral Program​

April 3, 2026 · New Feature · Improvement

Agent Templates & Wizard​

Create agents faster with ready-made templates. A new step-by-step wizard guides you through setup — pick a template, fill in your details, and go live in under a minute. Templates come with pre-configured prompts, voices, and knowledge bases tailored to each role.

Business Cases​

A new Business Cases section showcases how real industries use Hanc voice agents — from children's clinics to real estate agencies. Each case features live demo widgets so you can try the agents before you build your own.

Referral Program​

Earn lifetime commission by referring new customers. Share your unique link, track signups and conversions, and move up through reward tiers — all from a dedicated referral dashboard inside the app.

Knowledge Base Overhaul​

Completely reworked knowledge base management — folder organization, in-app file editing, and better cache handling. Upload documents, organize by topic, and your agent picks up the changes instantly.

Email Verification​

New accounts now require email verification before getting started — improving security and ensuring valid contact information for all users.

New Languages​

The platform is now available in Spanish, French, Hungarian, and Italian, in addition to English and German. More languages are on the way.

Website Updates​

  • Austrian market — full AT locale with dedicated pages and routing

  • Business Cases pages with live demo widgets for each industry

  • Expanded affiliate and partner pages with commission tiers and referral tracking

  • New roles showcase and agent presentation pages

  • Redesigned mega menu with Business Cases section

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