February 2026
What changed in HANC in February 2026.
1.2 — Next-Gen Voice Engine & Auto Top-Up
February 28, 2026 · New Feature · Improvement · Fix
Smarter, Faster Conversations
Our biggest update yet. Agents now understand context better, follow instructions more precisely, and handle complex requests with greater reliability. We also upgraded to premium natural-sounding voices with expressive, emotional delivery.
Over 2.5 Seconds Faster
Agents respond over 2.5 seconds faster than before. When a caller interrupts, the agent stops smoothly instead of cutting off mid-word. Overall call quality improved significantly on both web and phone.
Auto Top-Up
Your agents never go offline. Set a credit amount between €20 – €1,000, and your balance refills automatically when it runs low. Built-in daily limit of 3 top-ups for safety. Enable or disable anytime from the Billing page.
Live Call Controls
Adjust your agent's volume and speech speed during live calls with new real-time sliders.
Other Changes
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Call recordings — stored securely in the cloud, accessible from call details
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Agents find answers in the knowledge base faster and more accurately
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Billing and payment reliability improvements
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General security and stability updates
1.1 — Bulk Knowledge Import & Agent Settings
February 16, 2026 · New Feature
ZIP Bulk Import
Building an agent's knowledge base just got much faster. Upload a structured ZIP archive and populate your agent's knowledge in seconds — no more adding documents one by one.
Folders & Categories
Organize your knowledge base with folders and categories. Group documents logically and assign them to specific agents. Everything stays structured as your knowledge base grows.
Agent Settings
New controls in the settings tab:
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Call volume — adjust how loud the agent speaks
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Call recording — toggle on/off per agent
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Speech rate — control how fast the agent talks
Swiss Phone Numbers
Expanded phone number coverage — Swiss (+41) numbers are now available for purchase directly from the platform.
1.0 — Responsive Design, Context Help & Voice Preview
February 13, 2026 · New Feature · Improvement
Fully Responsive
The entire platform now adapts seamlessly to any screen — phone, tablet, or desktop. Manage your agents from anywhere with a consistent experience across all devices.
Context-Sensitive Help
Look for the help icon in any section of the app. It opens a panel with relevant documentation right where you need it — no more switching between tabs to find answers. Available in 6 sections: Agents, Knowledge Base, Actions, Dashboard, Usage, and Billing.
Voice Preview
Before assigning a voice, preview it. Browse available voices across different languages and locales, listen to samples, and pick the best fit for your agent.
Floating Help Button
A new floating button on every page lets you instantly start a call with our Support or Guide agent — get help without leaving your workflow.