Internal Helpdesk
The Internal Helpdesk answers internal questions with approved procedures, serving as a first line of support for employees. Its goal is to resolve internal questions without unnecessary escalation, keeping your HR, IT, and operations teams focused on complex issues.
At a Glance
| Functions | 23 built-in capabilities |
| Direction | Inbound |
| Team | HR, IT support, operations |
What It Does
- Answers inbound employee questions
- Clarifies internal policy and process context
- Explains routine procedures
- Routes complex issues to the right specialist
- Provides consistent answers from approved knowledge base
Before & After
| Without AI | With Hanc.AI |
|---|---|
| IT helpdesk overwhelmed with basic questions | AI handles 65% of tier-1 tickets |
| HR policies scattered across documents | RAG-powered instant policy answers |
Key Benefits
Tier-1 Ticket Deflection
The majority of routine questions are resolved instantly by the agent, dramatically reducing the load on your support teams.
Instant Policy Access
Employees get accurate, sourced answers to policy questions in seconds instead of searching through scattered documents.
Consistent and Compliant Responses
Every answer comes from approved procedures and knowledge bases, eliminating the risk of outdated or incorrect guidance.
How to Get Started
- Go to Templates and select Internal Helpdesk
- Click Deploy Agent for instant setup, or Guided Setup to customize
- Upload your internal policies and procedures to the knowledge base
- Test your agent with a phone call or the web demo
Use Deploy Agent to get started in seconds. You can upload your internal knowledge base and policies later using the Setup Wizard.
Related Templates
- Onboarder — walks new hires through onboarding steps
- Approval Agent — presents requests and captures approval decisions
- Secretary — screens calls and manages executive schedules