Submit documents for a number
In most countries the carrier wants to know who will use a number — upload the documents once, reuse them for every number.
Outside Austria, Germany, Switzerland, the US and Canada, carriers want proof of who will use a number — a local address, a business registration. HANC walks you through it, and what you submit is kept as a regulatory bundle: one per country and number type, reused for every further number of that kind.
Submit your documents
- Start buying the number
Phone Numbers → Buy Number → pick the country and the type. If the country needs documents, the guided form opens.
- Fill in who you are
Say whether you register as a business or an individual, enter the details and upload the documents the form asks for.
- Save a draft whenever you like
You don't have to finish in one go: save a draft and continue later from Phone Numbers → Regulatory bundles.
- Send it for review
The carrier checks it, usually within a few working days. Once it is approved, the number is provisioned and set up by itself.
Approval takes days, not minutes. If you will need an Italian number next month, submit the bundle now — buying the number afterwards takes a minute.
Track your bundles
Phone Numbers → Regulatory bundles lists them with the country, business or individual, the number type, when you started, and the status:
| Status | What it means | What to do |
|---|---|---|
| Draft | Started, not sent | Continue where you left off |
| In review | The carrier is checking it | Wait — nothing speeds it up |
| Approved | Accepted | Buy numbers of that type in that country; the bundle is reused |
| Rejected | Something did not satisfy the carrier | Open View — the reason stands under the document that caused it |
Deleting a bundle removes it from your list and, unless it is in review, at the carrier too. A bundle in review cannot be withdrawn; it disappears from your list while the review runs its course.