Buy a phone number
Get a number for your agent in a few minutes — Basic to answer calls, Advanced to make them too.
You can buy a number for your agent right in the dashboard. In Austria, Germany, Switzerland, the US and Canada it is live at once, with no documents; in other countries you upload a few documents first.
- Phone numbers need a paid plan that has started. In the 14-day free trial the agent works through the website widgets — Start plan now on Plan & Billing starts the plan at once.
- Before the first purchase you confirm your own phone number by code. This confirms you, not the business.
Buy a number
- Open the buy screen
Go to Phone Numbers in the sidebar and click Buy Number.
- Choose what the number can do
Card What you get Countries Price Basic Answers calls. Live at once, no documents Austria, Germany, Switzerland (Zurich, +41 44), the US and Canada The standard monthly price Advanced Answers and makes calls — needed for campaigns, callbacks and forwarding out Every country we sell in The standard price + €2/month SIP Trunk Use a number you already have, through your own carrier Wherever your carrier works No number fee from us — see Connect your own carrier If the agent will ever place a call, take Advanced: calling out cannot be added to a Basic number later. Outbound calls and campaigns need the Pro plan or higher, and the phone carrier of an outgoing call is paid from your extra balance — see Call credits.
- Pick the country and the type
The screen shows local, mobile, national and toll-free numbers for the country; types that are not offered there are greyed out. The monthly price stands next to each type and includes the Advanced surcharge when Advanced is picked.
- Switzerland: local numbers are Zurich numbers (+41 44); mobile numbers are not offered for now.
- Austria: mobile and national numbers are available as Basic too.
- Submit documents, if the country needs them
Outside Austria, Germany, Switzerland, the US and Canada, the carrier wants proof of who will use the number. A guided form asks for it — see Submit documents for a number. Once they are approved, the number goes live by itself.
- Pick the number and buy it
Choose a number from the list and confirm. The price is taken from your balance.
- Give it an agent
Assign the agent that answers calls to it — and, for an Advanced number, the agent that calls out from it. See Manage your numbers.
What a number costs
- The monthly price shown on the buy screen, paid every 30 days from your balance at the price fixed when you bought it. If a renewal cannot be paid, the number is released and cannot be recovered — see Renewal.
- Calls on the number are billed per minute: your plan's rate plus the destination charge — see How usage is priced.
- Prices per country: Destination prices.
Number types
| Type | Best for |
|---|---|
| Local — tied to a city, e.g. +43 1 Vienna, +49 30 Berlin, +41 44 Zurich | Local businesses |
| Mobile | A personal feel; SMS |
| National — not tied to a city | Businesses that serve the whole country |
| Toll-free — the caller pays nothing, e.g. 0800 in Austria and Germany, 1-800 in the US | Customer service lines |
| WhatsApp — callers reach the agent inside WhatsApp | Customers who prefer WhatsApp; the type and price are shown before you buy |
Countries not offered on the buy screen are set up by support: write to support@hanc.ai and attach your documents.
An agency with its own telephony is the only source of numbers for its customers: the page shows no buy button and says to ask your manager — see Whose telephony.