Outlook Calendar and Outlook Mail
Book appointments in Outlook Calendar and let the agent work with your Outlook or Microsoft 365 mailbox.
Connect Microsoft Outlook and the agent books appointments in your Outlook Calendar and works with your Outlook / Microsoft 365 mailbox — the same way it does with Google.
Outlook Calendar
- Connect the calendar
Integrations → Apps → Outlook Calendar → Connect, then sign in with your Microsoft account and allow access. HANC asks to see your events (to find free time) and to create events (to book).
- Add the tool to the agent
Open the agent → Actions → Add Tool → Microsoft → Outlook Calendar.
- Set your availability
Pick the Calendar, your working hours and days, and the Slot duration — the same settings as for Google Calendar, without the Google Meet link. See Book appointments.
Callers who booked get a link to cancel the appointment themselves, without calling back.
You can connect Google and Outlook at the same time; each agent uses one calendar tool.
Outlook Mail
Connect your mailbox on the Outlook Mail tile and add Outlook Mail to the agent (Add Tool → Microsoft). The agent can find, read, answer and send email, as far as you allow — see Email.