CRM Tools
Besides HubSpot, HANC connects CallRail, monday.com, GoHighLevel and Kommo. You enter your own key or token once in Integrations, and the agent can work with your CRM during a call.
| Integration | How it connects | What the agent gets |
|---|---|---|
| CallRail | CallRail API key | Access to your calls, forms (leads) and messages (SMS) |
| monday.com | monday API token | Work with boards, items and statuses: create and update items |
| GoHighLevel | Private Integration Token | Work with contacts, pipelines and calendars — run your CRM |
| Kommo (ex-amoCRM) | Subdomain + long-lived token | Find and create leads and contacts, set tasks, add notes |
Where to get the key
| Integration | Field | Where to find it |
|---|---|---|
| CallRail | CallRail API key | CallRail → Account settings → API keys |
| monday.com | monday API token | monday → Profile → Developers → My access tokens |
| GoHighLevel | GHL Private Integration Token | GoHighLevel → Settings → Private Integrations |
| Kommo | Kommo subdomain | The part before .kommo.com in your account address |
| Kommo | Kommo long-lived token | Kommo → Settings → Integrations → create an integration → "Keys and scopes" → generate a long-lived token |
Connecting
- Open Integrations and click the tile of the service.
- Paste the key or token (for Kommo, also the subdomain) and click Connect.
- The tile shows Connected. The key is stored encrypted and is not exposed in the workflow builder (Integration node).
Disconnect removes the key.
Adding the tool to an agent
- Open the agent's Actions tab and click Add Tool.
- In the CRM & services group, pick the service. A green connected badge marks the services already connected in this workspace.
- Add a short instruction for when the agent should use the service, and save.
The tool window shows which connection the agent uses; every action the service exposes through your key becomes available to the agent.
Under the hood these integrations run on MCP: the agent discovers the service's actions at the start of every call, so the exact set of actions is what the service offers through your key. The token's own permissions in CallRail, monday, GoHighLevel or Kommo limit what the agent can do — give the token only the access the agent needs.
In a workflow, the same services are available in the Integration node. See Workflows.
Related
- Actions & Tools — all tools an agent can use
- MCP Servers — connect any MCP-compatible tool server
- Integrations — all integrations