Account Setup

This guide walks you through creating your Hanc.AI account, verifying your identity, and completing the initial setup.

Before You Begin

You will need:

• Phone number — For identity verification (SMS code)
• Email address — For notifications, password recovery, and email verification
• 5-10 minutes — For the complete setup process

---

Step 1: Access the Platform

1. Open your web browser (Chrome, Firefox, Safari, or Edge recommended)
2. Navigate to app.hanc.ai
3. Click the "Sign Up" button

tip

You can switch the registration page language using the language selector in the bottom-left corner.

---

Step 2: Fill In Your Details

Sign-up is phone-first — you start with your phone number, then add your email and a password.

Phone Number

Enter your phone number with country code. This is where your verification code is sent, so it must be a number you can receive an SMS or call on.

Country	Your number	Enter as
Austria	0664 123 4567	+43 664 123 4567
Germany	0170 123 4567	+49 170 123 4567
Switzerland	079 123 4567	+41 79 123 4567
USA	(555) 123-4567	+1 555 123 4567

Some numbers can't be used

Premium-rate, shared-cost, and invalid numbers are rejected the moment you enter them, with a "this number can't be used, try another" message. Just enter a different number to continue.

Personal Information

Field	Description
First Name	Your first name
Last Name	Your last name (optional)
Email	A valid email address — used for notifications and password recovery
Password	Minimum 8 characters

---

Step 3: Phone Verification

After entering your phone number, you'll receive an SMS with a 6-digit verification code — in your interface language.

1. Check your phone for the SMS
2. Enter the 6-digit code
3. Click "Verify"

Code not arriving?

• Check you entered the correct number
• Wait 60 seconds before requesting a new code
• If SMS doesn't work (e.g., landline numbers), the system will automatically try a voice call — you'll receive a phone call reading the code aloud
• Some VoIP numbers may not be supported

Landline numbers

If your number cannot receive SMS, Hanc.AI will automatically call you and read the verification code. This works for landline and some business phone numbers.

---

Step 4: Complete Registration

After phone verification:

1. Review and accept the Terms of Service and Privacy Policy
2. Complete the CAPTCHA verification
3. Click "Create Account"

You'll be redirected to your dashboard automatically.

---

Step 5: Verify Your Email

After registration, you'll need to verify your email address to unlock all platform features.

Why verify email?

Until your email is verified, you won't be able to create or manage voice agents. You'll see an email verification banner at the top of the dashboard reminding you to verify.

How to verify

1. Check your inbox for an email from Hanc.AI
2. Click the verification link in the email
3. You'll be redirected back to the dashboard with full access

Email not arriving?

• Check your spam/junk folder
• Click "Resend verification email" in the banner (you can resend every 60 seconds)
• Make sure you entered the correct email during registration

---

Step 6: First Login Experience

When you first enter the dashboard, an onboarding tour will guide you through the platform. The tour highlights key areas and helps you create your first voice agent step by step.

Dashboard Overview

Your dashboard sidebar includes:

Section	What It Does
Dashboard	Call metrics, statistics, and overview
Voice Agents	Create and manage your AI voice agents (including a per-agent Workflows tab)
Campaigns	Outbound calling campaigns
CRM	Manage contacts and customer records
Knowledge Base	Upload business information for your agents
Phone Numbers	Buy and manage phone numbers
Call Logs	View call history and transcripts
Template Roles	Pre-built agent templates to get started quickly
Integration	Connect calendars, HubSpot, MCP servers, API keys, and more
Agency	Manage clients, trials, and white-label branding
Team	Invite team members
Settings	Profile, billing, and account settings

---

Step 7: Complete Your Profile (Optional but Recommended)

1. Click your name in the top-right corner
2. Select "Settings" → "Profile"

Field	Purpose
First Name / Last Name	Displayed in team views
Language	Platform interface language (EN, DE, CS, ES, FR, HU, IT, KK, PL, PT, RU, TR, UK, ZH)

---

Sign-Up & Sign-In Options

You can create your account — or sign back in — with any of the following:

• Google
• Microsoft / Outlook
• Email and password

Using Google or Microsoft / Outlook

1. Click "Sign in with Google" or "Sign in with Microsoft" on the registration page
2. Select your account and authorize Hanc.AI access
3. You'll be redirected to complete phone verification (still required)
4. Your email is automatically verified (no separate email verification needed)

---

Account Security

Password Management

To change your password:

1. Go to Settings → Profile
2. Click "Change Password"
3. Enter current password
4. Enter new password (twice)
5. Save changes

Forgot Password?

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your email
4. Check your inbox for reset link
5. Click link and create new password

warning

Password reset links expire after 1 hour.

Session Security

• Sessions last for 5 days
• Logging out clears your session
• Use incognito/private browsing on shared computers

---

Subscription Plans

After registration, you start with a Free Plan:

Plan	Monthly Price	Credits	Annual Price (15% off)
Free	€0	€3 one-time credit	—
Starter	€49/month	€49/month	€42/month
Pro	€99/month	€99/month	€84/month
Business	€249/month	€249/month	€212/month
Enterprise	Custom	Custom	Custom

• Free plan includes 1 voice agent; paid plans include unlimited voice agents
• 100% of your subscription converts to credit
• Unused credits roll over to the next month
• SIP, calendar integrations, MCP servers, and API access available on all plans including Free (outbound calling and callbacks require a paid plan)

You can upgrade anytime from Settings → Billing.

---

Troubleshooting Registration

"Email already registered"

Cause: This email was used for another account.

Solutions:

1. Try logging in instead
2. Use "Forgot Password" to recover access
3. Use a different email address

"Phone number already used"

Cause: This phone was used for another account.

Solutions:

1. Use a different phone number
2. Contact support if this is your number

"Region not supported"

Cause: Phone verification is not available in your region.

Solutions:

1. Try a phone number from a supported region
2. Contact support@hanc.ai for assistance

"Verification code invalid"

Cause: Code expired or entered incorrectly.

Solutions:

1. Request a new code
2. Enter the code quickly (codes expire in 10 minutes)
3. Check for typos

"Registration failed"

Cause: Technical issue or validation error.

Solutions:

1. Refresh the page and try again
2. Clear browser cache
3. Try a different browser
4. Contact support if issue persists

---

Next Steps

Your account is ready! Continue with:

1. Platform Overview — Learn the dashboard interface
2. Your First Agent — Create your first voice agent
3. Knowledge Base Setup — Upload your business information

---

Need Help?

• Email: support@hanc.ai
• Response time: Within 24 hours for account issues