Guide
The Guide helps prospects understand the journey and take the next step with confidence. Its goal is to explain what comes next and set clear expectations, so callers move forward without confusion or hesitation.
At a Glance
| Functions | 41 built-in capabilities |
| Direction | Inbound |
| Team | Customer success, onboarding, operations |
What It Does
- Explains next steps clearly
- Guides through onboarding/orientation
- Clarifies process/timing/expectations
Before & After
| Without AI | With Hanc.AI |
|---|---|
| Reception overwhelmed with direction questions | AI handles 85% automatically |
| No multilingual directions | 25 languages, auto-detection |
Key Benefits
85% of Direction Questions Handled Automatically
The vast majority of "what do I do next" questions are resolved by AI, freeing your reception and success teams.
Multilingual Support Built In
Callers are guided in their own language with support for 25 languages and automatic detection.
Consistent Onboarding Experience
Every caller gets the same clear, structured walkthrough of next steps, timelines, and expectations.
How to Get Started
- Go to Templates and select Guide
- Click Deploy Agent for instant setup, or Guided Setup to customize
- Fill in your business details — the wizard guides you step by step
- Test your agent with a phone call or the web demo
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Use Deploy Agent to get started in seconds. You can fill in your business details later using the Setup Wizard.
Related Templates
- Consultant — answers questions and recommends the best option
- Receptionist — handles bookings, rescheduling, and front-desk calls
- Presenter — presents offers in a structured, clear sequence