Feedback Agent
The Feedback Agent collects ratings and customer feedback after service through outbound calls. Its goal is to collect a rating, feedback point, or testimonial-ready response, giving your team real-time insight into customer satisfaction.
At a Glance
| Functions | 30 built-in capabilities |
| Direction | Outbound |
| Team | CX, support, operations, brand teams |
What It Does
- Places outbound feedback calls
- Confirms recent interaction
- Asks for score or rating
Before & After
| Without AI | With Hanc.AI |
|---|---|
| 5-10% email survey response rate | 30-40% phone survey response rate |
| Delayed feedback (days/weeks) | Real-time feedback after service |
Key Benefits
Dramatically Higher Response Rates
Phone surveys achieve 30-40% response rates compared to 5-10% from email, giving you a far more complete picture.
Real-Time Feedback Loop
Feedback is collected immediately after service, not days or weeks later, so you can act on issues while they are fresh.
Testimonial-Ready Responses
Positive feedback is captured in the caller's own words, ready to use as testimonials or social proof.
How to Get Started
- Go to Templates and select Feedback Agent
- Click Deploy Agent for instant setup, or Guided Setup to customize
- Fill in your business details — the wizard guides you step by step
- Test your agent with a phone call or the web demo
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Use Deploy Agent to get started in seconds. You can fill in your business details later using the Setup Wizard.
Related Templates
- Reminder Agent — confirms appointments, payments, and follow-ups
- Promoter — drives upsell, cross-sell, and offer activation
- Support Agent — resolves issues with structured troubleshooting