Consultant
The Consultant answers questions and recommends the best option for every caller. Its goal is to help callers understand their options and choose the right one, turning repetitive FAQ calls into fast, consistent, knowledge-backed conversations.
At a Glance
| Functions | 32 built-in capabilities |
| Direction | Inbound |
| Team | Sales support, customer service, operations |
What It Does
- Answers inbound questions
- Explains services/products/plans
- Compares relevant options
Before & After
| Without AI | With Hanc.AI |
|---|---|
| Repetitive FAQ calls tie up staff | 90% auto-resolved by RAG |
| Inconsistent answers | Single source of truth from knowledge base |
Key Benefits
FAQ Calls Resolved Automatically
The vast majority of repetitive questions are resolved instantly via RAG, freeing your team for higher-value work.
Consistent, Accurate Answers Every Time
Every caller gets the same correct answer drawn from a single source of truth in your knowledge base.
Callers Guided to the Right Choice
Instead of generic information, callers receive tailored comparisons that help them pick the best option for their situation.
How to Get Started
- Go to Templates and select Consultant
- Click Deploy Agent for instant setup, or Guided Setup to customize
- Fill in your business details — the wizard guides you step by step
- Test your agent with a phone call or the web demo
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Use Deploy Agent to get started in seconds. You can fill in your business details later using the Setup Wizard.
Related Templates
- Support Agent — resolves issues with structured troubleshooting
- Guide — guides prospects through next steps
- Presenter — presents offers in a structured, clear sequence