Call Router
The Call Router routes calls to the right person or department using natural conversation instead of rigid phone menus. Its goal is to route correctly without the dead-end feel of traditional IVR, so callers reach the right destination on the first attempt.
At a Glance
| Functions | 24 built-in capabilities |
| Direction | Inbound |
| Team | Operations, contact center, front desk |
What It Does
- Answers inbound routing calls
- Identifies caller's need
- Clarifies correct department/specialist
Before & After
| Without AI | With Hanc.AI |
|---|---|
| "Press 1 for sales..." | Natural language "Tell me what you need" |
| Callers hang up navigating IVR | 85% first-attempt correct routing |
Key Benefits
Natural Conversation Replaces Phone Trees
Callers simply say what they need instead of navigating numbered menus, reducing frustration and drop-offs.
First-Attempt Accuracy
85% of calls are routed correctly on the first attempt, eliminating transfers and repeated explanations.
Reduced Caller Abandonment
By removing the IVR maze, callers stay on the line and reach the right person faster.
How to Get Started
- Go to Templates and select Call Router
- Click Deploy Agent for instant setup, or Guided Setup to customize
- Fill in your business details — the wizard guides you step by step
- Test your agent with a phone call or the web demo
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Use Deploy Agent to get started in seconds. You can fill in your business details later using the Setup Wizard.
Related Templates
- Receptionist — handles bookings, rescheduling, and front-desk calls
- Auto-Answerer — takes messages and handles after-hours calls
- Support Agent — resolves issues with structured troubleshooting