Quick Start
Launch your voice agent in 15-20 minutes
What is a Voice Agent?
A voice agent is a program that talks to your customers using voice. A customer calls or clicks a button on your website, and the agent responds: greets them, answers questions, and books appointments.
The agent works 24/7, never gets tired, and never forgets information. However, it only knows what you upload to it — so it's important to properly prepare your knowledge base.
What You'll Need
- Email address — you'll receive a confirmation
- Phone number — for verification during registration
- Information about your company (in any format: file, text, price list)
Prepare your business information in advance — company details, services, prices, working hours, and FAQs. This will make setup much faster.
Step 1: Platform Registration
There are two ways to get started:
Option A: Start from the Landing Page (Recommended)
- Open a browser and go to hanc.ai/create-agent
- Select a role for your agent (e.g., Customer Support, Sales, Reception)
- Enter basic information about your business
- Create your account (email, password, phone verification)
This guided flow walks you through agent creation as part of onboarding.
Option B: Sign Up Directly
- Open a browser and go to app.hanc.ai/signup
- Fill out the registration form:
- Email — your email address for notifications
- Password — minimum 8 characters
- Phone number — in international format (e.g., +43 664 123 45 67)
- Verify your phone number via SMS code
- Complete the "I'm not a robot" check (reCAPTCHA)
Email and phone number must be unique — if you've registered before, use different details or log into your existing account.
After successful registration, you'll land on the main Dashboard.
Step 2: Creating an Agent
After signing up, your dashboard shows an empty state. You can create your first agent via a template or from scratch.
2.1. Open the Agents Section
- In the left menu, find "Voice Agents"
- Click on it
2.2. Create a New Agent
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Click the "Create Voice Agent" button
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A modal appears with two options:
- Start from Scratch — creates a blank agent you configure manually
- Template cards — 24 role templates in two categories: Customer-Facing (14 roles, e.g., Sales Agent, Receptionist, Support Agent, Lead Qualifier) and Employee-Facing (10 roles, e.g., Secretary, Recruiter, Internal Helpdesk, Dispatcher)
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Click any template card to see its description, benefits, capabilities, and language selector
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Choose how to proceed:
- Deploy Agent — creates the agent instantly with template defaults. Fill in your business details later using the Setup Wizard.
- Guided Setup — a step-by-step wizard where you enter your business details before the agent is created.
A template is just a starting point. All settings can be changed after creation. If you don't know which to choose — pick any.
2.3. Setup Wizard
After creation, look for the glowing wand icon next to your agent's name. This opens the Setup Wizard, which helps you complete configuration section by section (Agent Configuration, Company Profile, Services, Specialists, Locations, etc.). Progress is tracked as "X/Y sections completed." You can skip sections you don't need.
Result: Agent created! You see the agent settings page.
Step 3: Agent Configuration
After creation, configure your agent across these settings:
3.1. Prompt
The prompt defines your agent's personality, behavior, and instructions. If you used a template, this is pre-filled — review and customize it for your business.
3.2. Knowledge Base
Upload files with information about your company. The agent will answer questions based only on this information.
Which file to upload? Any of the following will work:
- Your company's price list
- Service descriptions
- Frequently asked questions (FAQ)
- Business hours and contact information
- Any text document with company information
Supported file formats: .pdf, .docx, .txt, .md, .html, .csv
The agent knows ONLY what's written in the knowledge base. If a customer asks about something not in the file — the agent won't be able to answer. Add all important information: services, prices, working hours, address, contacts.
3.3. Voice
Choose a voice for your agent. You can preview different options and select one that matches your brand.
3.4. Tools
Configure tools the agent can use during calls, such as Google Calendar for appointment scheduling.
3.5. Actions
Set up post-call actions like sending emails, SMS, or triggering webhooks after a conversation ends.
3.6. Save Settings
Click "Save" or "Update" to save your configuration.
Result: Agent is configured and ready to test.
Step 4: Testing the Agent
Before launching, test how the agent works.
4.1. Test via Web Widget
- In the agent card, find the "Talk to agent" button
- Click on it
- Allow microphone access in your browser
- Start talking to the agent
4.2. Test via Phone Number
If you have a phone number connected:
- Go to Phone Numbers in the sidebar
- Assign your agent to a number
- Call the number from any phone
4.3. What to Check
- Does the agent greet correctly?
- Does it answer questions about services and prices?
- Does it understand the language correctly?
- Does it behave politely?
If something is wrong — go back to settings and adjust the prompt or knowledge base.
Result: Agent tested and works correctly.
Done!
Your voice agent is ready. Now you can:
- Add to website — embed a widget for customers to talk to the agent
- Connect phone number — see Phone Numbers
- Explore advanced features — Voice Agents, Integrations
Troubleshooting
| Problem | Solution |
|---|---|
| Agent doesn't answer questions | Check that the knowledge base is connected and contains the information |
| Wrong language | Check the Language setting in agent settings |
| Agent speaks too fast/slow | Adjust Voice settings |
| Agent makes things up | Improve the prompt — add restrictions |
Questions? Contact: support@hanc.ai