FAQ for Active Affiliates
Why This Document Exists
After registration, an affiliate partner no longer has general questions. The questions become practical:
- How do I work with my referral link?
- How do I count my recommendations?
- What do I do after a referral shows interest?
- How are payouts structured?
- How do I use the available materials?
This FAQ answers exactly these kinds of questions.
Where do I get my referral link?
In the affiliate platform / dashboard.
There you should also find:
- Your affiliate code (alternative tracking identifier)
- Your recruitment link for sub-affiliates (if available)
- Tracking and earnings visibility (clicks, signups, conversions)
What is the most important thing for me to do right after registration?
The correct order of priority:
- Get your referral link from the dashboard
- Choose 1--2 clear niches to focus on
- Understand how to explain Hanc.AI simply (see How to Explain Hanc.AI)
- Grab ready-made templates (see Intro & Referral Message Templates)
- Make your first targeted recommendations
See the Quick Start guide for the full step-by-step.
What counts as a good referral?
A good referral is not just "any contact."
A good referral is a business that has:
- High volume of incoming calls
- Some calls being missed or lost
- Appointment scheduling, reservations, or FAQs by phone
- After-hours call load
- Phone calls that directly affect revenue or service quality
For a complete map of 9 business blocks with specific examples, see Who to Recommend Hanc.AI To.
What should I do after someone shows interest?
The simplest path:
- Send your referral link — make sure it is your tracked link
- Briefly explain why Hanc.AI could be useful for their specific situation
- If needed, make an intro — connect the prospect with the Hanc.AI team
- Hand the contact over to the Hanc.AI team to continue the conversation
Do I need to run a deep sales process myself?
No.
The affiliate model is lighter than a full sales motion.
Your job:
- Direct the right referral to the right business
- Use the right message (see Templates)
- Do not lose the interest at the first step — respond promptly and hand off
You do not need to be a full-cycle account executive. Hanc.AI helps bring the prospect to a sale from there.
Do I need to answer technical questions myself?
Not necessarily.
If a question becomes too technical, the correct approach:
- Do not make up an answer you are not sure about
- Do not promise things that may not be accurate
- Connect the person with the Hanc.AI team — they handle the technical conversation
How should I explain Hanc.AI?
Not technically. Keep it simple:
Hanc.AI helps businesses stop losing calls and automate repetitive phone interactions such as appointments, reservations, FAQs, and after-hours calls.
For 7 different explanation variants tailored to specific niches, see How to Explain Hanc.AI.
Who should I NOT recommend Hanc.AI to first?
It is better not to start with:
- Businesses where the phone plays almost no role
- Companies with overly complex and unique conversations (not repetitive)
- Heavy enterprise cases with no simple entry point
- Random contacts without an apparent pain point
This does not mean these businesses are permanently off-limits. It means they are harder to convert and should not be your starting focus.
What if someone says "we do not need this"?
Do not argue.
Instead:
- Clarify whether the problem of missed calls is actually relevant for them
- Calmly check whether there is a real pain point
- If there is no pain, do not push — move on to better-fit prospects
What if someone says "this is too complex"?
Bring the conversation back to one simple use case:
- Only appointments
- Only reservations
- Only after-hours calls
- Only repetitive inbound questions
One clear scenario is much more convincing than trying to explain everything Hanc.AI can do.
What if someone says "our customers want to talk to real people"?
It is fine to acknowledge the concern and narrow the conversation:
"Hanc.AI is especially useful not for all conversations, but for typical and repetitive phone scenarios where it is important not to lose the call and not to overload the team."
The point is not to replace all human interaction — it is to handle the repetitive volume that the team cannot always keep up with.
What if I am not sure whether a client is a good fit?
Use this simple filter:
Does the company have:
- Important incoming calls?
- Repetitive scenarios?
- Missed inquiries?
- High value per call?
- Team overload?
If yes, the referral is already reasonable.
What if I am not sure about the right wording?
Do not overthink it.
Use:
- A brief explanation of Hanc.AI
- A ready-made template from Templates
- Your referral link
A simple and accurate message is always better than a complex, long text.
How should I use marketing materials?
Use only:
- Approved templates
- Approved screenshots
- Approved brand assets
- Approved case studies and ROI materials
If you are not sure whether something is approved, do not improvise too far without confirmation. See Brand Usage Guide for details on what is and is not allowed.
Where do I check my stats?
In the affiliate platform / dashboard.
The key metrics to watch:
| Metric | What It Shows |
|---|---|
| Clicks | How many people clicked your referral link |
| Signups | How many of those created an account |
| Conversions | How many became paying customers |
| Earnings | Your accumulated commission |
| Payout history | Past payouts to your account |
What do Standard and Premium tiers mean practically?
These are the two levels of the program:
| Tier | Commission on Own Clients | Bonus on Direct Sub-Affiliates |
|---|---|---|
| Standard | 15% | 5% |
| Premium | 20% | 5% |
The transition to Premium happens when your monthly generated client revenue reaches the threshold specified in the program terms.
For full details on tiers, tracking, and payouts, see Program Overview.
What should I do if I want to earn more?
The most practical logic:
- Do not spread yourself too thin — focus on 1--3 strong niches
- Choose the right niches where the value is clear
- Make more targeted referrals (quality over quantity)
- Use templates to speed up your outreach
- Later, activate direct sub-affiliates to multiply your reach
What if I want to go beyond the affiliate level?
If your engagement grows, it may later make sense to move toward a deeper partner track with more responsibilities and rewards.
But at the start, an affiliate partner should first learn to consistently make good referrals before taking on a larger role.
Bottom Line
Good affiliate work looks simple:
- Choose the right clients — not everyone, just the right fit
- Explain the value briefly — one or two sentences
- Use your referral link — every single time
- Hand off the interest — let the Hanc.AI team take it from there
- Work precisely, not massively — quality beats quantity